For collection-only trade purchases
Second-hand shop delivery from the seller's premises to you
Second-hand shops, dealers, clearance outlets and warehouses very often sell on a collection-only basis. OctoFetch collects an item you have already paid for from their premises and delivers it to your address for a price based on the details you supply, on a collection date you choose. Business premises usually mean proper access and set goods-out hours — both of which make a courier collection more straightforward than a house call.
- For purchases from a business address, not a private home
- Order, invoice or receipt reference carried through to the driver
- Your quote from two postcodes, no account needed to see it
- Collection dates that fit their goods-out or trading hours
Check your price and available route dates
What second-hand shop delivery means here
This page is about where we collect from: a business address. If you have bought something from a second-hand or antique dealer, a clearance or ex-display outlet, a warehouse unit, a showroom or a reuse centre, and their answer to delivery is "collection only", we are the leg between their door and yours.
You pay the seller for the item and pay us for the journey. A driver collects during their trading or goods-out hours, quoting the order, invoice or collection reference you give us at booking, and delivers to the address you provide. We do not negotiate with the seller, pay them, inspect goods on your behalf or accept a substitute item.
The limits are the same as everywhere on OctoFetch, and worth stating rather than burying. One driver, not a two-person crew. No removals, no assembly, no dismantling, no installation or disconnection, and no disposal or recycling of anything — including packaging left over at the seller's end. If the item needs two people to load, someone needs to be available to help, because we never assume shop or warehouse staff will.
Delivery into the home, delivery to a room of your choice and protective packing are optional extras, each priced as a separate line item during the quote.
The kinds of business premises we collect from
Trade sellers are collection-only for practical reasons: no delivery vehicle, no spare staff, or a policy of selling as seen and letting the buyer arrange transport.
Second-hand and antique dealers
Independent shops, antique centres and reclamation yards that sell on a collection-only basis. We collect from the trading address and deliver to yours.
Price a dealer collectionWarehouse and clearance outlets
Ex-display, end-of-line and returns outlets that operate from a unit with goods-out hours rather than a shop counter.
Price a warehouse collectionShowrooms and reuse centres
Showrooms where stock is on the floor, and reuse or refurbishment centres selling refurbished second-hand goods to the public.
Check your postcodesTraders selling online, collection only
Business sellers whose listings say collection in person only, where the item still has to travel from their premises to your address.
Get a quote
Which page you actually need
Bought from a charity shop? Use charity shop delivery. Paid for a winning lot at an auction house? See auction delivery, where the collection has to fit a route date inside the auction house's collection window. Bought from a private seller on Facebook Marketplace, eBay or Gumtree? Read the marketplace delivery guide. For item-level detail and pricing guidance, see furniture delivery, sofa delivery, mattress delivery or large item delivery.
Showroom, shop floor or warehouse — it changes the collection
The same seller can hold stock in very different places, and the difference decides where our driver goes and what happens on arrival.
Shop floor or showroom
Stock is where you saw it, and access is usually a shop entrance on a trading street. Expect the same high-street constraints as any town-centre collection: limited parking, timed vehicle access and a carry from the nearest legal stopping point.
Warehouse or goods-out unit
Often the easiest collection of all: a yard, a loading door and a member of staff who deals with collections daily. Ask for the goods-out hours and any site rules — booking-in slots, high-vis requirements, or a gatehouse to report to.
A different address entirely
Dealers and clearance outlets frequently store larger stock off-site. Confirm the actual address the item will be released from before you book, because that address is the collection point and it drives the price.
What to confirm with the seller before you book
Trade sellers are used to buyers arranging their own transport, so most of this is a quick phone call or email — and having it in writing is what keeps collection day uneventful.
- The exact collection address. The trading address on their website is not always where your item is. Get the address the goods will be released from, including any unit number, yard entrance or gate.
- Their order, invoice or collection reference. Ask what reference the driver should quote and put it in the booking notes. Business sellers usually will not release stock without a paperwork match, and this is the single most common cause of a failed trade collection.
- Goods-out or collection hours, and any booking-in slot. Some sites only release goods during set hours, or expect collections to be booked into a slot. Confirm this before you choose a date so the two arrangements line up.
- A named contact and a direct number. Give us a person and a number at the premises, not only your own. If anything is unclear on arrival, a direct line to their goods-out desk is what resolves it fastest.
- That payment is fully cleared. Deposits, holds and pending bank transfers are not a completed sale. Make sure the item is paid for in full and marked as ready for collection on their system before your date arrives.
- Measurements, weight and how it will be presented. Ask for measured dimensions and weight, and whether the item will be wrapped, palletised, boxed or offered as seen. Accurate figures at the quote stage are what keep the price fixed on the day.
Check coverage for the seller's postcode
Check your price and available route dates
Loading, help and access at a business address
Business premises are usually easier than homes — but easier is not the same as guaranteed, so plan on what we can actually promise.
Never assume their staff will load
Some warehouses will happily put an item into the van; plenty of shops will not, on policy or insurance grounds. We do not promise their help. Ask them directly, and if a heavy item needs two people, arrange for someone to be there.
One driver, no two-person crew
OctoFetch is a driver-led courier service with no two-person delivery and no white glove option. That applies at both ends of the journey, including at the seller's premises.
Forklifts, pallets and mechanical loading
If the site plans to load mechanically or the item is on a pallet, tell us at the quote stage. Palletised goods and forklift-only items are not always suitable for a van collection, and it is better to establish that now.
Site rules and stopping points
Gatehouses, one-way yards, height barriers, timed vehicle access and limited loading bays all shape what is possible. Put whatever the seller tells you into the booking notes.
Declaring stairs, long carries, height restrictions and slot times during the quote is what stops the price changing when the driver arrives.
If the seller will not release your item
Uncommon with trade sellers, but the paperwork is where it usually goes wrong.
The usual causes
The reference does not match their system, payment has not cleared, the item is booked out to a different date or slot, the collection is at another address, or the person who agreed it is not on site. All of these are avoided by confirming details in writing beforehand.
What our driver will do
The driver asks for the item using the reference in your booking and calls the contact number you gave us. They will not negotiate on your behalf, pay the seller, accept a different item, sign trade terms for you, or wait indefinitely.
Where you stand
A refusal to release is a matter between you and the seller, including any refund from them. What happens to your OctoFetch booking, including changes and cancellations, is covered by our cancellations policy and refunds policy. Tell us through your booking link as soon as anything changes.
In short: paid in full, reference confirmed, correct address, and available inside the site's collection hours.
How a trade collection is booked
All online, and priced before you commit.
- 1
Enter the premises postcode and yours
Their collection address is the pickup point and yours is the delivery point. Both are checked against live route coverage.
- 2
Describe the item and site access
Measurements, weight, whether it is boxed or as seen, and any yard, barrier, slot or carrying distance at the seller's end.
- 3
Add their reference and contact
Order or invoice number, a named contact and a direct number for their goods-out desk or shop counter.
- 4
Choose a date in their collection hours
Pick from live dates, pay for the booking, and give the seller your booking reference so both sides hold the same arrangement.
After you book
You get a booking reference, a confirmation and a status link where every change is recorded in writing. Mislaid it? Resend your booking link.
Scope, stated plainly
What this service is and is not, so nothing is a surprise.
Delivery only, for purchases
We move items you have bought. We are not a removals company, we do not clear premises, and we do not collect stock for resale on a seller's behalf.
No assembly, dismantling or installation
Items travel as they are presented. We do not take furniture apart or put it together, and we do not install, connect or disconnect anything.
No disposal or recycling
We do not take old items away and cannot return anything to the seller as part of a delivery. Packaging disposal at your address is an optional paid extra.
Item limits apply
Weight, size and safety limits apply and some goods are excluded outright. Read our acceptable use policy before buying anything unusual.
Second-hand shop delivery FAQs
What buyers ask before booking a courier to collect from a trade seller's premises.
Related pages
- Instant delivery quoteTwo postcodes, your item, your quote and live route dates.
- Charity shop deliveryBought something from a charity shop that cannot deliver it? OctoFetch collects your paid purchase from the shop and delivers it to your address for a fixed online price.
- Furniture deliveryFurniture, appliance and marketplace-item delivery where routes are available.
- Large item deliveryUK large item courier for single bulky and heavy items too big for a parcel network.
- Marketplace delivery guideBuying collection-only on Facebook, eBay or Gumtree? Start here.
- Auction deliveryWon a lot at an auction house? OctoFetch collects your paid lot from the saleroom or auction warehouse on a scheduled route date and delivers it to you, with your quote based on the details you supply.