Question 1

Is OctoFetch a courier bidding site?

Accepted Answer

No. OctoFetch is not a courier auction where you wait for drivers to bid. You enter your route and item details, get a clear quote, and book directly through OctoFetch.

Question 2

Do you cover every UK postcode?

Accepted Answer

Not every route is available yet. Enter your collection and delivery postcodes and we'll check availability instantly.

Question 3

Who do I contact if I need help?

Accepted Answer

OctoFetch is your point of contact. If you need help with your quote, booking, collection or delivery, contact OctoFetch and we'll help manage it.

Question 4

What does OctoFetch collect and deliver?

Accepted Answer

OctoFetch is built for bulky, collection-only items that are awkward to move with standard couriers — sofas, armchairs, beds, mattresses, wardrobes, tables, chairs, appliances, gym equipment, garden furniture, TVs, monitors, and flat-pack furniture. We collect from local shops, independent sellers, marketplace sellers, charity shops, reuse centres, and private sellers. We are not a house removals service — we focus on small bulky deliveries, usually one to three items.

Question 5

How does OctoFetch work?

Accepted Answer

Click Book Now! and enter the collection postcode, delivery postcode, and the item you need moved. You choose your item type, packing state, floor/access details, and available route dates. OctoFetch then gives you a clear delivery price before you book. After payment, we send you a secure completion link so you can add the full collection and delivery addresses, notes, and any final details.

Question 6

How do I book a delivery?

Accepted Answer

Click Book Now!, enter the collection and delivery postcodes, choose your item, add any access or packing details, and select available route dates. You will see the delivery price before booking.

Question 7

Why do you ask for full addresses after payment?

Accepted Answer

To keep booking quick and protect customer details, we first take only the information needed to quote and reserve the delivery. After payment, you receive a secure link where you complete the full collection and delivery address details. Once submitted, OctoFetch confirms the operational booking.

Question 8

What happens after I pay?

Accepted Answer

After payment, OctoFetch sends you a secure completion link. Use it to add the full collection address, full delivery address, contact details, collection and delivery notes, and access information. Once submitted, OctoFetch confirms the operational booking and prepares the job for fulfilment.

Question 9

Which areas do you cover?

Accepted Answer

OctoFetch runs scheduled bulky-item routes. Coverage is route-based and depends on the collection postcode, delivery postcode, item type, and available route dates. The fastest way to check is to enter your postcodes on the quote page — if a route is available, you will see collection and delivery date options before booking.

Question 10

Do you offer same-day delivery?

Accepted Answer

Usually no. OctoFetch is designed around scheduled routes, which helps keep bulky-item delivery more affordable. You will see available collection and delivery windows during the quote process. Delivery speed depends on the route, distance, and courier availability.

Question 11

Will I get delivery updates?

Accepted Answer

Yes. OctoFetch sends booking and status updates by email, and your booking details are available in your account if you create one. Where delivery-day updates are available, we will send them through the booking flow.

Question 12

Do I need to help with lifting?

Accepted Answer

OctoFetch currently operates a driver-only service unless stated otherwise. That means someone at collection and delivery may need to help the driver load or unload if the item requires two people. If help is not available, the item may need a different service level or may not be suitable for collection. Always tell us about stairs, lifts, access restrictions, heavy items, or awkward collection points before booking.

Question 13

Can you collect from upstairs flats or deliver to a room?

Accepted Answer

Yes, where the service is available and selected during booking. You should tell us about floor level, lift availability, stairs, narrow access, parking restrictions, long carries, and whether the item needs room-of-choice delivery. Access and floor details can affect the quote, so they must be entered accurately.

Question 14

What does 'packed' or 'unpacked' mean?

Accepted Answer

A packed item is boxed, wrapped, or otherwise protected before collection. An unpacked item is collected without suitable packaging and may carry a higher risk of marks, damage, or refusal depending on the item.

Question 15

Can you pack my item?

Accepted Answer

Packing may be available for selected items. If packing is offered, you will see it during the quote process. Some items may still travel at customer risk depending on material, condition, fragility, or packaging suitability.

Question 16

Where can OctoFetch collect from?

Accepted Answer

We collect from many types of sellers and pickup locations, including local shops, independent sellers, marketplace sellers, charity shops, reuse centres, private sellers, and storage units or agreed pickup addresses where suitable. Some sellers may be listed in the OctoFetch Registered Seller Network, and they can share their own website, shop, or listing links on their seller profile. OctoFetch does not need to be officially partnered with any marketplace platform — we simply help move bulky items from seller to buyer.

Question 17

Can I use OctoFetch for marketplace purchases?

Accepted Answer

Yes. If you have bought a bulky item from a seller on eBay, Facebook Marketplace, Gumtree, Etsy, Vinted, Shpock, or similar, you can use OctoFetch to arrange collection and delivery. The item sale remains between you and the seller — OctoFetch handles the collection and delivery booking.

Question 18

Do sellers have to be registered with OctoFetch?

Accepted Answer

No. You can book a delivery from almost any suitable collection address, as long as the seller or collection contact is available and the item can be safely collected. Registered sellers simply make the process easier because their business details, location, and collection notes may already be listed.

Question 19

Can sellers use OctoFetch to offer delivery to buyers?

Accepted Answer

Yes. Small shops, independent sellers, charity shops, reuse centres, and marketplace sellers can use OctoFetch to help buyers arrange bulky-item delivery. Sellers can register to be listed in the OctoFetch seller network, add their public selling links, and make it easier for buyers to get a delivery quote.

Question 20

Are items protected during delivery?

Accepted Answer

OctoFetch offers protection options depending on the item, packing state, and eligibility. Some materials or item types may be excluded from protection, including fragile or high-risk materials such as glass, marble, granite, or similar surfaces — these may travel at the customer's risk. The quote flow will show the available protection options and any exclusions before you book.

Question 21

What if I need to change my booking?

Accepted Answer

You can request a change from your booking details page. Depending on the stage of the booking, you may be able to request address updates, date changes, item changes, or cancellation. Some changes may affect price or availability.

Question 22

What if the seller changes their mind or the item is no longer available?

Accepted Answer

Contact OctoFetch as soon as possible. If the booking has not yet been fulfilled, you may be able to request a change or cancellation. Refunds and cancellation handling depend on the timing and the applicable cancellation policy.

You Buy It Online, OctoFetch Gets It DeliveredDirect Bulky-Item Delivery on Covered Routes

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Made for bulky online buys

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Trusted by customers on our routes

Questions before you book?

About OctoFetch

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Items & Access

Sellers & Collection Points

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Need a Collection-Only Item Delivered?